Hearing Aid Care
Need help with your hearing instruments outside of our office hours? Send us a message here or check out the options for additional online help, below. Specific instructions may vary depending on the exact model of your hearing aid. Consult your user instructions or give us a call if in doubt.
Quickly jump to the section on the page by clicking one of these topics.
Hearing Instrument Care:
- Your hearing instruments are resistant to water, sweat, and dust; however, after exposure to any of these, clean and dry your hearing instruments.
- Daily – inspect the instruments and earpiece(s) for earwax and moisture. Clean the surface with a lint-free cloth, or use the small brush provided.
- Do not use cleaning agents such as detergents or soap.
- Weekly – clean your hearing instrument(s) and earpiece(s) with a soft, damp cloth.
- If you have wax guards, check these regularly and exchange them when they are dirty. We recommend replacing every 3-4 weeks or more often as needed.
- To replace, insert the removal side of the exchange tool into the used wax guard. Carefully pull and remove the wax guard. Turn the tool over to insert the new wax guard. Gently push the new wax guard into the hole of the speaker. Pull the tool straight out, and the new wax guard will remain in place.
- If you have receiver-in-canal instruments, remove the earpiece (dome) from the speaker by holding the speaker with one hand and the earpiece with the other. Switch out the wax guard and clean the speaker with a lint-free cloth.
Feel free to email our office info@rkaudiology.com or give us a call (512) 704-7447 (South Austin) or (512) 327-3004 (Westlake) Monday through Thursday, 9am to 5pm with any questions.
Pairing Your Hearing Aids to Your Phone:
- Make sure your Bluetooth is on.
- Start with your hearing aids turned off.
- For hearing aids with standard batteries- the battery door should be open.
- For rechargeable hearing aids- the hearing aids should be in the charger.
- Open Settings
- Scroll down to Accessibility- then click on it.
- Scroll down to Hearing Devices- then click on it.
- Turn on the hearing aids.
- For hearing aids with standard batteries- close the battery doors.
- For rechargeable hearing aids- remove hearing aids from the charger.
- Wait until your name appears on the screen. Once your name and hearing aids appear on the screen, click on your name.
- Press “Pair” on the pop-ups. This should happen twice if you have two hearing aids (once for the right side, once for the left side).
- Then open your app- follow the prompts to connect. (If this is a new phone, you may need to download the app from the app store.)
If you have an iPhone, here is another helpful link from Apple: https://support.apple.com/en-us/HT201466
Oticon Hearing Aid Care
For additional information regarding your Oticon Hearing Aid, please contact us or visit the Oticon Hearing Aid Support page.
Phonak Hearing Aid Care
For additional information regarding your Phonak Hearing Aid, please contact us or visit the Phonak Hearing Aid Support page.
Resound Hearing Aid Care
For additional information regarding your Resound Hearing Aid, please contact us or visit the Resound Hearing Aid Support page.
Signia Hearing Aid Care
For additional information regarding your Signia Hearing Aid, please contact us or visit the Signia Hearing Aid Support page.
Starkey Hearing Aid Care
For additional information regarding your Starkey Hearing Aid, please contact us or visit the Starkey Hearing Aid Support page.
Widex Hearing Aid Care
For additional information regarding your Widex Hearing Aid, please contact us or visit the Widex Hearing Aid Support page.
Auracast & Bluetooth
Auracast™ broadcast audio is a new Bluetooth® capability that will deliver life-changing audio experiences. Auracast™ allows a device to share audio via Bluetooth with multiple devices; this is a game changer because before now, one device could only connect to one other device.
For example, televisions in gyms, restaurants, or your own home can use Auracast to allow all others to listen in via their Bluetooth hearing devices, eliminating the frustration of not being able to hear what’s going on and allowing each person to set the volume that is best for them.
- Share Your Audio: Auracast™ broadcast audio will let you invite others to share in your audio experience, bringing us closer together.
- Unmute The World: Auracast™ broadcast audio will enable you to fully enjoy televisions in public spaces, unmuting what was once silent and creating a more complete watching experience.
- Hear Your Best: Auracast™ broadcast audio will allow you to hear your best in the places you go and is expected to become the next-generation assistive listening technology, improving audio accessibility and promoting better living through better hearing.
We will update this section as more information comes out about this exciting new technology.
